Issues for Business Process Maturity Model Finalization Task Force

To comment on any of these issues, send email to bpmm-ftf@omg.org. (Please include the issue number in the Subject: header, thusly: [Issue ###].) To submit a new issue, send email to issues@omg.org.

List of issues (green=resolved, yellow=pending Board vote, red=unresolved)

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Issue 11184: Section: Quick Reference for Basic Terminology (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

Definition of "Program" should include the fact that a "program" is prescriptive in nature, i.e., has some preset behavior. We recommend the definition of "Program" to be "A set of predefined tasks or activities performed to achieve a given purpose or a specified result."

Resolution: change accepted
Revised Text: On page 11: Change "A set of tasks or activities performed…" to "A set of predefined tasks or activities performed…"
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11185: Section: Part II, Normative Content (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

Description for SP4 should be "A description of the activiies for the work unit is established and maintained."

Resolution: Change to conform to BPMM structure: "A work breakdown structure that partitions work assigned to a work unit into activities is established and maintained."
Revised Text: Page 26: Change text of SP 4 to "A work breakdown structure that partitions work assigned to a work unit into activities is established and maintained."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11186: Section: BPMM - Normative Content (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Enhancement
Severity: Minor
Summary:

Add "training" to Work Unit Performance SP3 description: "The information, training and resources that individuals and workgroups within a work unit need to perform their work activities are obtained."

Resolution: No change should be made - training is covered in INP 3, not SP 3.
Revised Text:
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11187: Section: Part III /BPMM - Informative Content (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

TYPO: "Each process area practice consistes of a single sentence and a single concept. In some case..." should be "Each process area practice consistes of a single sentence and a single concept. In some cases..."

Resolution: change made
Revised Text: Page 92, 12.7, fifth paragraph, second sentence: Change "In some case …." to "In some cases …."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11188: Section: Part III/BPMM - Informative Content (02) (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

In P3: "The purpose of this practice is maintains visibility into the work performed and performs corrective action when appropriate." should be "This practice maintains visibility into the work performed and performs corrective actions when appropriate." or something equivalent

Resolution: Insert wording as "This practice ensures that management has appropriate visibility into the work performed, and corrective actions are performed to satisfy the plans and achieve the intended results.
Revised Text: Page 103, InP 4, second paragraph: Replace paragraph with "This practice ensures that management has appropriate visibility into the work performed, and corrective actions are performed to satisfy the plans and achieve the intended results."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11189: Section: Part III/BPMM - Informative Content - p 118 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

Suggest change to the following paragraph: "In BPMM, the term "conformance" is used to refer to two concepts that are often considered to be separate and distinct: "conformance" and "conformance."" should be: "There are two forms of conformance: Externally imposed and internall imposed..."

Resolution: This concept is addressed in several places in the BPMM and changes are needed in these places. There does not seem to be agreement as to the distinction between "conformance" and "compliance" - even among people who vehemently insist there is a difference. Some uses the internal/external distinction, some uses the management-system/regulatory distinction, some uses the partial/full satisfaction of a requirement or standard distinction. Etc. My resolution is to (1) state that some organizations find the distinction useful, but there is no universal agreement on the distinction; (2) define "conformance" to encompass the various aspects of the two; and (3) in the glossary the term "compliance" merely refers to "conformance."
Revised Text: Page 32, 7.2.9.1, in first paragraph: Change "comply" to 'conform" Page 104, InP 5, second paragraph: Change "complies" to 'conforms" Page 104, InP 5, second boxed text, first paragraph: Replace paragraph with 'In the BPMM, the term "conformance" is used to refer to two concepts that are often considered to be separate and distinct: "conformance" and "compliance." Many organizations distinguish between the two concepts, but there is not universal agreement on the distinction. Each organization must decide how to address the two concepts and the terminology to be used.' Page 198, 14.1.9.1, in first paragraph: Change "comply" to 'conform" Page 198 (bottom of page) and 199 (top of page): Replace the three paragraphs of the bullet item starting on the bottom of page 198 with 'In the BPMM, the term "conformance" is used to refer to two concepts that are often considered to be separate and distinct: "conformance" and "compliance. Many organizations distinguish between the two concepts, but there is not universal agreement on the distinction. Though the distinction between conformance and conformance is important to organizations, the practices of this process area do not explicitly make this distinction Each organization must decide how to address the two concepts and the terminology to be used.' Page 459, Entry for "conformance": Replace "conformance" with "compliance". Replace the entire definition of the entry with "(See conformance.)" Page 460, Entry for "conformance": Delete the last phrase "(See conformance.)"
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Discussion:

Issue 11190: Section: Part III/BPMM - Informative Content - p 125 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

TYPO/GRAMMAR Should read: "Subpractices 1. Identify performance-related issues that inhibit achievement of the organization's business goals and strategies. 2. Identify and prioritize the performance contributions needed from each major business unit to help the organization achieve its business goals and strategies."

Resolution: accept changes
Revised Text: Page 110, under Subpractices, top of page: Change first two items to: "1. Identify performance-related issues that inhibit achievement of the organization's business goals and strategies." "2. Identify and prioritize the performance contributions needed from each major business unit to help the organization achieve its business goals and strategies."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11191: Section: Part III/BPMM - Informative Content - p 138 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

Change name of SP9 from "SP 9 Review Business Activities" to "SP 9 Review Performance and Results of Business Activities"

Resolution: Changed the wording, but not the way suggested (this is a title, not a sentence). It reads, "review business performance and results." Made the corresponding change to the practice-goal mapping.]
Revised Text: Page 119, 14.1.2.4 Practice-to-Goal Relationship Table: Change "SP 9 (Review Business Activities)" to "SP 9 (Review Business Performance and Results)" Page 125: Change "SP 9 (Review Business Activities)" to "SP 9 (Review Business Performance and Results)"
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11192: Section: Part III/BPMM - Informative Content - change last bullet (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

Change the last bullet under Subpractices #2 from "- information from other affected by the business activities" to "- information from other internal and external stakeholders affected by the business activities"

Resolution: changed
Revised Text: Page 126, Subpractice 2, boxed text: Change last item from "- information from other affected by the business activities" to "- information from other internal and external stakeholders affected by the business activities"
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11193: Section: Part III/BPMM - Informative Content page 139 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

Question about SP9 Review Business Activities: “Review business activities” page 139 does not include any references to “development” as part of a product or service business activity. Only when you reach the configuration management section are there any references to development. i.e. on Page 179 Examples of configuration management control levels include - development control — configuration items that are being developed, prepared, or revised and that are under the control of the individuals performing the development, preparation, or revision….. and again for example on page 244 The reason for this process area at maturity level 3 is that control of the content of configuration items (critical work products) and CM product baselines are essential to support the end-to-end preparation, deployment, operation, supporting, and management of the organization’s products and services. Does OMG’s definition of preparation include development?

Resolution: Agree with the issue. Resolution of this issue require changes to be made in a number of places in the BPMM - for consistency, not just in the places identified. And there are variants such as changing "preparing" to "developing and preparing."
Revised Text: In the following table, the Current Text is a search string on the indicated page. Page # Current Text Change To vii preparing, deploying, developing, preparing, deploying, 24 prepare, deploy, develop, prepare, deploy, 34 preparing, deploying, developing, preparing, deploying, 36 prepare, deploy, develop, prepare, deploy, 42 prepares develops and prepares 49 preparing, deploying, developing, preparing, deploying, 53 preparing, deploying, developing, preparing, deploying, 65 preparation (requirements and construction), deployment, development, preparation, deployment, 69 preparation, deployment, development, preparation, deployment, 74 prepare, deploy, develop, prepare, deploy, 75 (sect 10.3.3 para 1) preparing, deploying, developing, preparing, deploying, 75 (para 5) preparing, deploying, developing, preparing, deploying, 76 (para 2) preparing, deploying, developing, preparing, deploying, 76 (2nd bullet) preparing, deploying, developing, preparing, deploying, 81 prepare, deploy, develop, prepare, deploy, 82 (para 1) prepare, deploy, develop, prepare, deploy, 82 (para 5) preparing the developing and preparing the 83 preparing, deploying, developing, preparing, deploying, 85 preparation, deployment, development, preparation, deployment, 89 (sect 12.5, para 1) preparing, deploying, developing, preparing, deploying, 90 (item3) preparation, deployment, development, preparation, deployment, 90 (item 4) preparation, deployment, development, preparation, deployment, 90 (item 5) preparation, deployment, development, preparation, deployment, 121-122: Sect SP 3 - (6 instances) prepare, deploy, develop, prepare, deploy, 122 - item 5 preparing, deploying, developing, preparing, deploying, 123 preparing or deploying developing, preparing, or deploying 125 preparing, deploying, developing, preparing, deploying, 126 (3 instances) preparation, deployment, development, preparation, deployment, 161 (2 instances) preparing, deploying, developing, preparing, deploying, 193 preparation and delivery development, preparation, and delivery 204 preparing and delivering developing, preparing, and delivering 204 prepared and prior to delivery developed and prepared and prior to delivery 209 preparing, deploying, developing, preparing, deploying, 213 (2 instances) preparing a product developing and preparing a product 213 preparing the products and services developing and preparing the products and services 220 preparing, deploying, developing, preparing, deploying, 233 prepare, deploy, develop, prepare, deploy, 233 preparing, deploying, developing, preparing, deploying, 234 prepare, deploy, develop, prepare, deploy, 245 preparation, deployment, development, preparation, deployment, 258 preparing, deploying, developing, preparing, deploying, 274 preparing, deploying, developing, preparing, deploying, 274 preparation, deployment, development, preparation, deployment, 277 preparing, deploying, developing, preparing, deploying, 281 preparation of the offering development and preparation of the offering 287 prepare, deploy, develop, prepare, deploy, 291 prepares the offering develops and prepares the offering 291 preparation (including development and preparation (including 292 preparing, deploying, developing, preparing, deploying, 292 designing and constructing designing, developing, and constructing 292 the preparing the products and services developing and preparing the products and services 292 the preparation of a product and service the development and preparation of a product and service 292 preparing a product and service developing and preparing a product and service 293 designed, constructed, and documented designed, developed, constructed, and documented 295 preparation, deployment, development, preparation, deployment, 296 prepared, deployed, developed, prepared, deployed, 303 preparing, deploying, developing, preparing, deploying, 304 - preparation - development- preparation 306 offering preparation offering development and preparation 306 design and construction design, development, and construction 313 offering preparation and support offering development, preparation, and support 314 preparing, deploying, developing, preparing, deploying, 323 offering preparation and support offering development, preparation, and support 324 preparing, deploying, developing, preparing, deploying, 332 offering preparation and operations offering development, preparation, and operations 318 preparing, deploying, developing, preparing, deploying, 343 preparing, deploying, developing, preparing, deploying, 344 (2 instances) preparing, deploying, developing, preparing, deploying, 374 preparing, deploying, developing, preparing, deploying, 392 preparation, deployment, development, preparation, deployment, 416 preparing the complete improvement developing and preparing the complete improvement 421 prepared and evaluated developed, prepared, and evaluated 421 preparing and evaluating developing, preparing, and evaluating 421 (2 instances) preparation and evaluation development, preparation, and evaluation 422 preparation and evaluation development, preparation, and evaluation 422 preparation, evaluation, and deployment development, preparation, evaluation, and deployment 460 prepared in standard format developed and packaged in standard format 470 preparing, deploying, developing, preparing, deploying, 474 preparing, maintaining, developing, preparing, maintaining, 474 develop, maintain, develop, prepare, maintain, 477 preparing, maintaining, developing, preparing, maintaining,
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11194: Section: Part III/BPMM - Informative Content page 156 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

GRAMMAR: The first paragraph under SP 15 should read: "This practice ensures that the critical data and information for a work unit are collected, stored, managed, and disposed in a manner that satisfies the applicable laws, regulations,..."

Resolution: Changed to: "This practice ensures that the work unit is aware of its critical data and information and that plans are in place to collect, store, manage, and dispose the data and information in a manner that satisfies the applicable laws, regulations, organizational policies, and other operational needs."
Revised Text: Page 145, SP 15, second paragraph: Replace the paragraph with "This practice ensures that the work unit is aware of its critical data and information and that plans are in place to collect, store, manage, and dispose the data and information in a manner that satisfies the applicable laws, regulations, organizational policies, and other operational needs."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11195: Section: Part III/BPMM - Informative Content page 204 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Revision
Severity: Minor
Summary:

GRAMMAR: Change Supractice 4 under SP2 from: "Provide guidance on facilitate..." to "Provide guidance to facilitate..."

Resolution: changed
Revised Text: Page 202, first item #4: Change from "Provide guidance on facilitate …." to "Provide guidance to facilitate …."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11196: Section: Appendices/Guidelines for Measurement and Analysis page 456 (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

Activity 4, Bullet 2, change: ". Define plans and procedures for how the measures will be collected, verified, and stored. Include something about frequency….." to "Define plans and procedures for how, and how frequently, the measures will be collected, verified, and stored."

Resolution: Changed to read (consistent with remainder of BPMM): Define plans and procedures for the collection, verification, and storage of the measures." (plans include schedules, etc.)
Revised Text: Page 437, Activity 4: Change item # 2 to "2. Define plans and procedures for the collection, verification, and storage of the measures."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11197: Section: Appendices/Guidelines for Measurement and Analysis (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

Activity 4, Bullet 2, change: ". Define plans and procedures for how the measures will be collected, verified, and stored. Include something about frequency….." to "Define plans and procedures for how, and how frequently, the measures will be collected, verified, and stored."

Resolution: See issue 11196 for disposition. This item is a duplicate
Revised Text:
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11198: Section: Appendices/Guidelines for Problem and Decision Resolution (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Enhancement
Severity: Minor
Summary:

TYPO In Activity 5, bullet 2, change: "Determine if any of the highly rank solutions..." to "Determine if any of the highly ranked solutions..."

Resolution: accepted
Revised Text: <Specific instructions to be provided by C. Weber> Page 444, Activity 5: Change item # 2 to "2. Determine if any of the highly ranked solutions...."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11199: Section: Appendices/E. Domain-Specific BPMMs (bpmm-ftf)

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Source: International Business Machines (Mr. Leo Roomets, nobody)
Nature: Clarification
Severity: Minor
Summary:

TYPO In the second paragraph, change: "Using there components..." to "Using these components..."

Resolution: accepted
Revised Text: <Specific instructions to be provided by C. Weber> Page 445, C.1, second paragraph, third sentence: Change: "Using there components..." to "Using these components..."
Actions taken:
July 23, 2007: received issue
April 15, 2008: closed issue

Issue 11245: Table on page 19 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Table on page 19: Replace "Organizational Process and Product Innovation" with "Organizational Innovative Improvement"

Resolution: Correction of process area name reference
Revised Text: Table on page 19: Replace "Organizational Process and Product Innovation" with "Organizational Innovative Improvement"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11246: Page 79, Table 11.1 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 79, Table 11.1: Replace "Organizational Process and Product Innovation" with "Organizational Innovative Improvement"

Resolution: Correction of process area name reference
Revised Text: Page 79, Table 11.1: Replace "Organizational Process and Product Innovation" with "Organizational Innovative Improvement"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11247: Page 26, for WUPC SP 4 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 26, for WUPC SP 4, replace “activities is established and maintained” with “A work breakdown structure that partitions work assigned to a work unit into activities is established and maintained”

Resolution:
Revised Text: Page 26, for WUPC SP 4, replace "activities is established and maintained" with "A work breakdown structure that partitions work assigned to a work unit into activities is established and maintained"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Discussion:

incomplete sentence

Issue 11248: Page 38, for ORM SP 11 – delete second “of” (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 38, for ORM SP 11 – delete second “of”

Resolution:
Revised Text: Page 38, for ORM SP 11 - delete second "of"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Discussion:

Grammar - use of preposition

Issue 11249: Page 244, for ORM SP 11 – delete second “of” (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 244, for ORM SP 11 – delete second “of”

Resolution: Grammar - correct use of preposition
Revised Text: Page 244, for ORM SP 11 - delete second "of"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11250: Page 41, for PSWM, InG – Replace “Integrated” with “Work” (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 41, for PSWM, InG – Replace “Integrated” with “Work”

Resolution: Correction of process area name reference
Revised Text: Page 41, for PSWM, InG - Replace "Integrated" with "Work"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11251: Page 276, for PSWM, InG – Replace “Integrated” with “Work” (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 276, for PSWM, InG – Replace “Integrated” with “Work”

Resolution: Correction of process area name reference
Revised Text: Page 276, for PSWM, InG - Replace "Integrated" with "Work"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11252: Page 66, end of second paragraph (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 66, end of second paragraph - Change “as shown in 0” to “as shown in Figure 8.1” Page 67, 8.3, first paragraph - Change “is illustrated in 0” to “is illustrated in Figure 8.2” Page 72, 10.3, first paragraph: Change “(shown in 0)” to (shown in 10.1)” Page 79, 11.1, second paragraph: Change “Figure 4” to “Table 11.1” Page 79, 11.2, first paragraph: Change “shown in 0” to “shown in Figure 11.1” Page 81, 11.3, first paragraph: Change “shown in 0” to “shown in Figure 11.2” Page 82, 11.4, first paragraph: Change “shown in 0” to “shown in Figure 11.3” Page 83, 11.5, first paragraph: Change “shown in 0” to “shown in Figure 11.4” Page 479, Standard, Defined, and Managed Process Descriptions and Plans: Change “Refer to 0” to “Refer to Figure D.1”

Resolution:
Revised Text: Page 66, end of second paragraph - Change "as shown in 0" to "as shown in Figure 8.1" Page 67, 8.3, first paragraph - Change "is illustrated in 0" to "is illustrated in Figure 8.2" Page 72, 10.3, first paragraph: Change "(shown in 0)" to (shown in 10.1)" Page 79, 11.1, second paragraph: Change "Figure 4" to "Table 11.1" Page 79, 11.2, first paragraph: Change "shown in 0" to "shown in Figure 11.1" Page 81, 11.3, first paragraph: Change "shown in 0" to "shown in Figure 11.2" Page 82, 11.4, first paragraph: Change "shown in 0" to "shown in Figure 11.3" Page 83, 11.5, first paragraph: Change "shown in 0" to "shown in Figure 11.4" Page 479, Standard, Defined, and Managed Process Descriptions and Plans: Change "Refer to 0" to "Refer to Figure D.1"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11253: Page 81: Fix Figure 11.1 (broken on conversion) (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Clarification
Severity: Minor
Summary:

Page 81: Fix Figure 11.1 (broken on conversion)

Resolution: typo
Revised Text: Page 81: Fix Figure 11.1 (broken on conversion)
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11254: Page 69, 9.2, paragraph 2 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Clarification
Severity: Minor
Summary:

Page 69, 9.2, paragraph 2: Add after first sentence: “Creation of these Domain BPMMs are discussed in Annex C.” Page 70, paragraph 1 and 2: Delete. Page 70, 9.3: Delete entire sub-section: Page 79, 11.1: Delete second sentence Page 84 & 85, 11.6: Delete entire sub-section

Resolution:
Revised Text: Page 69, 9.2, paragraph 2: Add after first sentence: "Creation of these Domain BPMMs are discussed in Annex C." Page 70, paragraph 1 and 2: Delete. Page 70, 9.3: Delete entire sub-section: Page 79, 11.1: Delete second sentence Page 84 & 85, 11.6: Delete entire sub-section
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11255: Page 79, 11.1, first sentence (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 79, 11.1, first sentence: Change “There are 28 process areas in BPMM: 8 at maturity level 2, 9 at maturity level 3, 5 at maturity level 4, and 6 at maturity level 5.” to There are 30 process areas in BPMM: 9 at maturity level 2, 10 at maturity level 3, 5 at maturity level 4, and 6 at maturity level 5.Change to be accepted

Resolution:
Revised Text: Page 79, 11.1, first sentence: Change "There are 28 process areas in BPMM: 8 at maturity level 2, 9 at maturity level 3, 5 at maturity level 4, and 6 at maturity level 5." to There are 30 process areas in BPMM: 9 at maturity level 2, 10 at maturity level 3, 5 at maturity level 4, and 6 at maturity level 5.Change to be accepted
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11256: Page 87, 12.1, last sentence (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 87, 12.1, last sentence: add “are” - “products and services that are provided or how the processes are implemented”

Resolution: missing verb
Revised Text: Page 87, 12.1, last sentence: add "are" - "products and services that are provided or how the processes are implemented"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11257: Page 89, 12.4, fourth paragraph (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Clarification
Severity: Minor
Summary:

Page 89, 12.4, fourth paragraph: add “for” – “Many organizations find that many of the BPMM process areas represent an appropriate structure for their process descriptions”

Resolution:
Revised Text: Page 89, 12.4, fourth paragraph: add "for" - "Many organizations find that many of the BPMM process areas represent an appropriate structure for their process descriptions
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11258: Page 92, 12.7: Change three references for “Section 6” to “Section 13” (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 92, 12.7: Change three references for “Section 6” to “Section 13”

Resolution:
Revised Text: Page 92, 12.7: Change three references for "Section 6" to "Section 13"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11259: Page 93, 12.10 (bpmm-ftf)

Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 93, 12.10: Change “Guidelines for Organizational Change and Development (G-OCD)” to “Guidelines for Organizational Change Management (G-OCM)”

Resolution:
Revised Text: Page 93, 12.10: Change "Guidelines for Organizational Change and Development (G-OCD)" to "Guidelines for Organizational Change Management (G-OCM)"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11260: Page 97, Figure 13.1 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 97, Figure 13.1: Change “Control the Process” to “Control Performance and Results” Page 97, Figure 13.1: Change “Objectively Assure Adherence” to “Objectively Assure Conformance”

Resolution:
Revised Text: Page 97, Figure 13.1: Change "Control the Process" to "Control Performance and Results" Page 97, Figure 13.1: Change "Objectively Assure Adherence" to "Objectively Assure Conformance"
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11261: Page 103, InP 4 (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

Page 103, InP 4: Change ”The purpose of this practice is maintains visibility into the work performed and performs corrective actions when appropriate” to ”This practice ensures that management has appropriate visibility into the work performed and that, where possible and appropriate, corrective actions are performed to satisfy the plans and achieve the intended results

Resolution:
Revised Text: Page 103, InP 4: Change "The purpose of this practice is maintains visibility into the work performed and performs corrective actions when appropriate" to "This practice ensures that management has appropriate visibility into the work performed and that, where possible and appropriate, corrective actions are performed to satisfy the plans and achieve the intended results
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue

Issue 11262: "The BPMM" vs "BPMM" (bpmm-ftf)

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Source: Capability Measurement (Mr. Charles Weber, Charles.V.Weber(at)comcast.net)
Nature: Revision
Severity: Minor
Summary:

For consistency, use “The BPMM” or “the BPMM” instead of just “BPMM” (without the article). Revised Text: Perform a global search and intelligent replace of each instance where “BPMM” appears with out the preceding “The/the” – replace each of these with “The BPMM” or “the BPMM” as appropriate.

Resolution: For consistency, use "The BPMM" or "the BPMM" instead of just "BPMM" (without the article).
Revised Text: Perform a global search and intelligent replace of each instance where "BPMM" appears with out the preceding "The/the" - replace each of these with "The BPMM" or "the BPMM" as appropriate.
Actions taken:
August 8, 2007: received issue
April 15, 2008: closed issue