Interactive Softworks

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Company Overview: Interactive Softworks improves the way organizations engage customers by synchronizing critical real-time data with back-end processes and driving individualized customer interactions across multiple communication channels (voice, Web, IVR, chat and social media). Interactive's solutions represent the next step in Business Process Management (BPM) and Customer Relationship Management (CRM) systems, enabling smarter and more consistent customer experiences that leverage partner and market-driven opportunities. Today, Interactive Softworks optimizes business performance and delivers successful customer acquisition, loyalty and retention campaigns for innovative Fortune 500 companies. For more information about customer engagement and Interactive Softworks, visit or call 703-669-2800.
Product Category : BPO, Business Processes, CRM, Enterprise, Integration, SOA, Webservices
Product/Service Description: Metaphor is award-winning customer engagement software with features that enable companies to design, launch, assess and optimize customer engagement processes and campaigns – including customer acquisition, service, and retention; complex multi-system integration processes; social media initiatives, and more. These features include plug and play integration capabilities, easy business process definition and deployment, a highly scalable and reliable hosting environment, and comprehensive analytics that produce accurate and actionable business intelligence.
Sales Contact: Loyd Olson
Sales Contact Email: [email protected]
Sales Contact Phone: 678-762-9112
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OMG Membership Level: None






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